Human Decision Making in an Algorithmic Environment

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Computers and Society

Human Decision Making in an Algorithmic Environment

A Case for Humans-in-the-Loop: Decisions in the Presence of Erroneous Algorithmic Scores

We study the adoption of an algorithmic tool used to assist child maltreatment hotline screening decisions.

We first show that humans do alter their behavior when the tool is deployed.

Then, we show that humans are less likely to adhere to the machine s recommendation when the scoredisplayed is an incorrect estimate of risk, even when overriding therecommendation requires supervisory approval.

These results highlight the risks of full automation and the importance of designing decision pipelines that provide humans with autonomy.

Authors

Maria De-Arteaga, Riccardo Fogliato, Alexandra Chouldechova

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